Privacy Policy
Antioqueno is committed to the protection of personal information collected about our customers within the scope of applicable privacy law. We abide by the Australian Privacy Principles established under the Privacy Act 1988 (“Privacy Act”) and Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This Privacy Policy applies to any information or data collected or arising from your interaction with us through our website www.antioqueno.com.au, covers our treatment of personal information that we collect, use and disclose. We may update this Privacy Policy from time to time.
By visiting or ordering services on website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy and any amendments
What Personal Information We Collect About You
Personal information has the meaning given to that term in the Privacy Act and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.
We aim to collect personal information only if it is reasonably necessary to providing the product, service or information you have requested from us.
In general, you can assume that we may collect the following personal information about you:
- name;
- address;
- email address;
- telephone number and other contact details; and
- payment information such as credit or debit card details
Who We Collect Personal Information About
During the course of our business, we ordinarily collect personal information about the following people:
Delivery Recipients: users who request deliveries of products or services available on the Sites.
Drivers: users who provide the delivery services on the Sites.
Merchants: users who supply products and services on the Sites.
Age Restriction
You must be over the age of 18 years to use the website. Any products or services available on the website will not be provided to anyone under 18 years of age. If we discover we have unknowingly collected personal information from a person under 18 years of age, the information will be deleted immediately or passed on to the relevant authorities if required by law.
Why We Collect and Use Personal Information?
We collect information to effectively provide our services to you. Generally, we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information. We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy.
We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.
Direct Marketing
Where we have your express or implied consent, or where we are otherwise permitted by law to do so, we may also use and disclose your personal information to send updates, other relevant information and direct marketing to you from us, merchants, corporate partners or third party companies, organisations or individuals.
The direct marketing may relate to our services, the products and services of merchants, the products and services of the corporate partners or third parties or to keep you informed of new developments we believe may be of interest to you.
If you do not want to receive direct marketing, you can ask us not to contact you and not to disclose your information to others for that purpose, by contacting our Privacy Officer by email or at the address detailed below without charge. We will respect your request to decline to receive these marketing communications.
Quality of Information
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.
If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.
If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete or out of date.
How We Store and Protect Personal Information?
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to store and protect the personal information submitted to us, both during transmission and once we receive it. For example, we store personal information in computer storage facilities and use appropriate website protection measures such as firewalls and anti-virus software, security restrictions on access to our computer systems, and controlled access to our corporate premises. We are required to store your personal information in accordance with applicable law after which we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
While we do our best to protect personal information and the privacy of users of our Sites, the Internet is not a secure method of transmitting information so we cannot guarantee the security of any personal information that you disclose and you disclose that information at your own risk. We use secure socket layer technology (SSL) to encrypt credit card information so that they are securely transmitted and processed but we cannot and do not accept responsibility for the security of that information, or for any unauthorised access or use of that information. We do not accept any liability for any loss or damage suffered by you as a result of any unauthorised access to or disclosure of information supplied by you over the Internet.
If you have any questions about security on our Sites, you can email us at sales@antioqueno.com.au. We will respond to your query promptly within a reasonable time (but not more than 30 days) after the query is made.
We may reject queries that are unreasonably repetitive, require disproportionate technical effort, risk the security of our Sites, risk the privacy of others or would be extremely impractical.
Website and Cookies
Our Sites use cookies to track user traffic patterns and to better serve you when you revisit the web site. A cookie is a small data file that the web site may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the web site uses to track the pages you have visited. The cookies we use in no way give us access to your computer or any information about you, other than the information you choose to share with us. You can refuse all cookies by turning them off in your browser. However, full functionality for our web site requires the use of cookies, in particular any functionality requiring login.
If you are concerned with the use of cookies, you can contact us to assist you to change the settings in your web browser to decline and/or delete cookies.
Information is also generated whenever a page is accessed on any of our Sites that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
This does not normally contain any personal information.
If you are using a mobile device to access our website, our website uses the anonymous identifier to track user traffic patterns. The anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.
We use information collected from cookies and other technologies to improve your experience with our Sites and the overall quality of our services.
How to Contact Us or Make a Complaint?
If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact our Privacy Officer at the details set out below:
Antioqueno Email: sales@antioqueno.com.au.
In your complaint, please set out the details of your complaint and your contact details. Our Privacy Officer will contact you to acknowledge your request and ask for any other applicable information. Our Privacy Officer will then investigate the issue and advise you in writing of the outcome.
We will promptly acknowledge and investigate any complaint about the way we manage personal information. Complaints will be investigated by the Privacy Officer and a response will be provided within 30 days.
If you wish to you can complain about interferences with your privacy to the Office of the Australian Information Commissioner.
Their contact details are:
Email: enquiries@oaic.gov.au
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Fax: 02 9284 9666
Post: GPO Box 5218, Sydney NSW 2001
Changes to this Privacy Policy
We reserve the right to make amendments to this Privacy Policy at any time for any reason. We will publish any updated Privacy Policy on our website